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Visual Water: Return Policy
Return Policy

If you aren't 100% satisfied with your purchase within 14 days of receipt, we'll take it back. For obvious reasons, custom pieces and large quantity orders are excluded from this policy.  Certain standard products are also excluded from this policy.  Those exceptions are noted on the individual product information pages.

All returned items must be in new condition and must be in their original packaging with all included parts, hardware and papers. Returned items that do not have RMA numbers will not be accepted. Some items may incur up to a 30% restocking fee. Return shipping costs are the responsibility of the customer.

Return Process:

1. Call us at (800) 775-6764 and tell us why you're not happy with your purchase. We'll do our best to make it right.

2. If we can't resolve your issue, we'll give you a return merchandise authorization (RMA) number and return address.

3. Repack the product in its original packaging with all included parts and pieces.

4. DO NOT WRITE on manufacturer's packaging. Put the RMA number and return address on the shipping box or label.

5. Send the package via an insured shipping provider. Insure the package for your purchase price. You will be responsible for any damage to the product on its return trip.

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